Shipping & Returns
ROYAL MAIL SPECIAL DELIVERY
- All our items are Gift Wrapped with Insurance
- Goods will be shipped within 48 hours upon clearance of payment
- We ship 5 days per week
- Please note that, if paying via PayPal, we will only post items to the billing address listed with PayPal
- It is our policy not to ship to Indonesia or use any Escrow Service.
All orders are shipped to the billing address. Where a customer requires an alternative shipping address we will require proof of billing address in the form of ID / Utility Bill / Driving Licence. We will also require validation of the connection with the shipping address.
Delivered At Place (DAP). Also called delivered duty unpaid (DDU). This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees. Any delays in payment of duties can result in delayed or returned shipments
RETURNS & REFUNDS
As this purchase has been made through the distance selling regulations you are entitled by law to cancel this order within 14 working days. We must receive the item back within 14 days for you to qualify for a refund.
If for any reason you are not happy with your purchase we will give you a full refund (exclusive of shipping charges) and you must notify us by email or telephone of an intent to return goods within 14 days after you have received the item.
Items must be returned fully insured for the price paid, in the same condition as dispatched, in the original packaging, without any alterations, tampering, unauthorised testing or damage. Please also include your sales receipt.
Returns or credits will be processed within 14 days of receipt and inspection of item(s). We will confirm receipt of the returned item(s) and completion of the refund by email.
Return postage will be paid by the buyer.
Please note that we will only post items to the address listed with PayPal.
International returns will need to be clearly marked as Antique Return. Failure to do so will result in an import duty charge, which will be deducted from any refund amount, the parcel will be delayed and may be returned to sender by the courier if the duty remains unpaid by the sender.
In the unlikely event of an item going missing in the post, we will not be able to refund the item until 40 days after the date that it was first posted.